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Shipping & Returns

-SHIPPING / TRACKING

At UTV Direct, most orders over $99 ship free to anywhere in the lower 48 states otherwise a $9.95 flat rate shipping charge will apply. Note that there are restrictions on some products such as over-sized items, and some products cannot be shipped to international destinations.  If shipping to Alaska, Canada or Hawaii please submit this form or call 1-888-716-1660 for a shipping quote prior to your purchase.

Our shipping department processes shipments on weekdays between 9am and 4pm Eastern time. We try and ship most products within 24-48 hours of the order being processed. Some items may take a little longer to ship due to seasonality (ex: Fall/Winter - Heaters, Cab Enclosures, Seat Covers).

If an item is on back order, we will notify you via a phone call or email.

Tracking numbers for processed orders are typically provided within 72 hours of being available.  We do not process any orders on Saturday or Sunday.  You may receive multiple tracking code emails depending on the quantity of item(s) ordered.

-Return Policy-

  • Items must be returned within 30 days of receiving them
  • Windshields with the protective covering removed are not returnable
  • Special ordered & custom items are non-returnable
  • All return expenses are the responsibility of the customer unless the incorrect part was shipped in error
  • Exchanges will not be shipped until the return has been received
  • A restock fee may be applicable
  • A $10 fee will be accessed to any returned order that received free shipping when the order was placed
  • All items must be returned in new/undamaged/uninstalled condition in original packaging
  • All returns must be inspected by our team before a refund/exchange will be processed
  • Returned items that do not meet these requirements may be denied a refund/exchange
 

 

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You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item(s)  please CLICK HERE FOR THE RETURN REQUEST FORM.

Note: Please allow 48 hours for one of our specialists to contact you with details on your return

 

 

 

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