Shipping & Returns

SHIPPING

At UTV Direct, most orders over $99 ship free to anywhere in the lower 48 states otherwise a $9.95 flat rate shipping charge will apply. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  If shipping to Alaska, Canada or Hawaii please call 1-888-716-1660 for a shipping quote prior to your purchase.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Our shipping department processes shipments on weekdays between 9am and 4pm Eastern time. We try and ship most products within 24-48 hours of the order being placed. Some items may take a little longer to ship due to seasonality (ex: Winter - Cab Enclosures).

If an item is on back order, we will notify you via a phone call or email.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  

RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. Return shipping costs are not re-reimbursed unless the return is a result of our error (we sent an incorrect or defective item, etc.). Special ordered items are not returnable.

If returned item(s) are not in new condition with original packaging you may also be subject to a restocking fee of up to 20%.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item,CLICK HERE TO LOGIN to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you need to return an item but do not have a User Account then please CLICK HERE FOR THE RETURN REQUEST FORM.

 

 

 

Categories

About Us

Brands

My Account

Blog